Both the UniFi logo (Ubiquiti Inc.) and the UNIFI logo (Telekom Malaysia) used here are distinct, registered trademarks with independent rights.

Welcome to our Return Merchandise Authorization (RMA) Center!
RMA services are only provided for Ubiquiti products purchased through authorized distributor. Visit our Limited Warranty page for more details.
This platform is solely intended to process warranty claims, such as requests to replace malfunctioning devices. If you would like to be refunded for a product purchased in the Ubiquiti Store, click here to contact our store support team and a member will respond to you shortly.
FAQ Product Returns & Replacements (RMA)
What is Product Returns & Replacements (RMA)
An RMA (Return Merchandise Authorization) is the process by which we authorize you to return a product for a refund, replacement, or repair under warranty.
How do I request an Product Returns & Replacements (RMA)?
To request an RMA, please fill out the RMA google form here providing details about the product serial number, the issue, and your purchase information.
We will first check the warranty status of your purchased products. If your product is eligible for warranty, you must return it to us within 7 days. You may either drop off the product or ship it to our office at:
TSDM Distribution Sdn Bhd
C-2-6-1, Setiawalk, Persiaran Wawasan, Pusat Bandar Puchong, 47160 Puchong, Selangor, Malaysia.
What products are eligible for return or warranty service?
All Ubiquiti products eligible for return or warranty service must be purchased directly from TSDM and fall within the specified warranty period, free from damage caused by misuse or unauthorized repairs.
Products purchased from unauthorized retailers or third parties may not be covered under our warranty policy.
Do I need to provide proof of purchase for an RMA?
Yes, proof of purchase is required for warranty returns to verify eligibility for service under the warranty. We also require the product serial number to check the product’s manufacturing details and confirm if it is still under warranty.
What happens after my return is received?
Once your return is received, we aim to process it within 2-7 business days. Depending on the situation, we will either provide you with a new product replacement or send the product back to the manufacturer for further evaluation. You will be notified once your RMA request is approved or if additional information is required.
What if my warranty has expired?
If your warranty has expired, we may not be able to offer repairs or replacements as we do not carry the replacement parts. However, don’t worry! Please contact our sales team at admin@tsdm-dist.com for more information, and we will do our best to assist you in finding a new and similar product to replace your item.
Malaysia: +6012-8775128
TSDM Distribution specialize in distributing wireless and wired data communication products for enterprises and homes. As an authorized distributor of Ubiquiti Inc., we offer a range of high-quality solutions under various brand names.
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admin@tsdm-dist.com